Software, AI and IT insights
Writing from PicNet's engineers on AI, software, cloud and the systems Australian organisations run on.
Mining patient feedback and complaints for themes
Most health services in Australia are sitting on several years of patient comments that nobody has read from start to finish. The Likert scores get tabulated and put in the quarterly pack. The free text gets skimmed by…
#patient-feedback#natural-language-processing#clinical-governance#privacy#large-language-models
AI-assisted medical coding: suggestions your coders can defend
Clinical coding is one of the few places in a hospital where a software error has a directly calculable dollar value. Under activity based funding, the 2025-26 National Efficient Price is $7,258 per NWAU(25), a 5.9%…
#clinical-coding#icd-10-am#activity-based-funding#human-in-the-loop#health-it
Predicting appointment no-shows: what actually works in an Australian clinic
Every conversation about AI in health at the moment is about language models. Meanwhile the problem that most reliably wastes clinic capacity, the patient who does not turn up, is best solved with a technique that has…
#machine-learning#xgboost#patient-scheduling#predictive-analytics#health-it
Summarising clinical and referral documents with AI
Every health service we talk to has the same pile: referrals arriving as faxed PDFs, scanned handwriting and email attachments, plus discharge summaries written at the end of a long shift. Someone has to read all of it…
#clinical-documentation#referrals#data-residency#llm#health-informatics
Building a daily AI digest of global health news
Most health IT managers I talk to have the same low-grade problem. There is a folder of newsletters they meant to read, a couple of industry sites they check when things are quiet, and a vague worry that something…
Practical AI in Health: the series
Most of what gets written about AI in health is either a vendor pitch or a research paper. Neither helps much if your job is to decide what to build next quarter, what it will cost to run, and how you will explain it to…
#ai-in-healthcare#health-it#privacy-act#human-in-the-loop#production-ai