New Home May 2017

How we improve businesses

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Frequently asked questions

By utilising our Australian-based support, our highly-qualified IT engineers seamlessly integrate into your IT support service via remote support technologies, telephone, email and chat. We provide 1st/2nd level user support, online access to a logging and tracking system, daily backup monitoring, monthly server performance reports and guarantee response times based on severity.

We provide a single point of contact and pass on cost savings from long-standing vendor relationships. Furthermore, we offer advice to ensure that your purchases fit your requirements.

By implementing our project execution methodology, we manage successful operations and end results through issue logs, resource & cost matrixes, management reports, regular team meetings & updates and document management. Our clear and concise objectives allow us to complete project as per your specifications, deliver results on time and remain within your budget.

We employ a focused and pragmatic approach that simultaneously allows for the flexibility to accommodate changing needs, placing an emphasis on project team selection, structure and motivation.

We provide an extensive remit of services that includes, but is not limited to virtualisation, cloud computing, unified communications, infrastructure planning & design, disaster recovery & business continuity planning, capacity planning, IT health checks, IT security and Green IT.

Of course! We utilise our experience in the enterprise and best-in-class cloud providers to offer cost-effective yet robust and secure IT solutions to SMEs. We can employ significant cost reductions in electricity, cooling, rack space, hardware, storage and networking equipment whilst empowering your complete go-to-market strategy.

We are proud to have worked with these brands

Transport for NSW
FUJI Xerox
Michael Johnson Associates
Fremantle Media Australia
Cellar Force
Cerebral Palsy Alliance
Reckitt Benckiser
NSW Health

Key PicNet relationships

Feel free to tell us your project’s timeline and budget. Knowing where you’re coming from will help us achieve your desired objectives.