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Frequently asked questions

By utilising our Australian based IT support services our qualified engineers will service your support requirements in a way that works for you. Whether it be via telephone, remote screen sharing, email or chat our personable and highly skilled, locally based IT service desk personnel will be at your disposal to service your IT support requirements – in your language.

Our Service Desk is located right here in Sydney Australia. No hard-to-understand call centres, fussy lines or generic answers, a real person, locally based.

PicNet prides itself and remains committed to Australian jobs for Australians.

We provide a single point of contact and pass on cost savings from long-standing vendor relationships. Furthermore, we offer advice to ensure that your purchases fit your requirements.

Our consultants are senior IT professionals with many years of experience in the IT industry. Our work with different agencies, organisations and companies provide us with insight into the myriad of challenges often faced by the business. We are up to date with the latest developments and technologies in IT. Our business and technology experience means we will generally know what will and won’t work for a business.

When executing, we implement our project execution methodology, we manage successful operations and end results through issue logs, resource & cost matrixes, management reports, regular team meetings & updates and document management. Our clear and concise objectives allow us to complete project as per your specifications, deliver results on time and remain within your budget.

We employ a focused and pragmatic approach that simultaneously allows for the flexibility to accommodate changing needs, placing an emphasis on project team selection, structure and motivation.

We specialise in building and supporting complex .NET and HTML5 enterprise systems. We are also specialised in the fields of AI, Machine and Deep Learning.

Our team of Senior Software Developers, and Data Scientists are proficient in delivering sophisticated systems to Australian Corporations and Government institutions.

We deliver our projects using an agile approach that will allow you to see and shape the system as its being developed. This results in the ideal system at the end of the project.

We provide an extensive remit of services that includes, but is not limited to virtualisation, cloud computing, unified communications, infrastructure planning & design, disaster recovery & business continuity planning, capacity planning, IT health checks, IT security and Green IT.

Absolutely. With the advent of cloud technology several years ago we saw an opportunity to delivery enterprise grade IT services to the SME marketplace. Over the years PicNet has developed specially tailored products and services which deliver cost-effective, robust and secure IT solutions to SMEs. We utlilise best in class cloud services from Amazon and Microsoft to deliver worry free and always on IT.

For all AI projects, we always recommend a proof of concept project before starting production implementation. These POC projects are small, efficient and can identify any issues before large
sums are invested.

These POCs usually run from 2 to 5 weeks and result in a report with all recommendations and findings. The POC also delivers models and code that can be used to kick start further development.

Yes. All our IT Support agreements include service level agreements that are tailored to your business. In addition to SLAs, we actively promote and encourage regular management meetings between you and our senior managers so we can ensure we are meeting your IT support requirements as best we can.

We are proud to have worked with these brands

Transport for NSW
FUJI Xerox
Michael Johnson Associates
Fremantle Media Australia
Cellar Force
Cerebral Palsy Alliance
Reckitt Benckiser
NSW Health
Grain Trade Australia
Guide Dogs
Kuhne Nagel

Key PicNet relationships

Microsoft Gold Certified Partner
Amazon web services
NSW Government

Contact us today and one of our senior managers will be in touch to discuss your requirements and explain how PicNet can help.