All articles/Topic
Business Operations
Answering from your own documents: a policies and procedures assistant for any business
Most of the questions that clog an HR inbox or an operations channel have already been answered in writing. The leave policy says what happens when a public holiday falls during annual leave. The installation manual…
A morning digest your team actually reads: AI-summarised news, spend and system health
Most Australian operations teams I talk to are subscribed to too much. Cloud billing alerts to one inbox, an uptime tool posting to a Slack channel, ad platform notifications to whoever set up the account three years…
#llm-summarisation#automation#monitoring#cloud-costs#prompt-design
The robot that chases people: automated reminders, stale quotes and follow-ups
Most operations teams have a version of the same list. Quotes sent three weeks ago with no answer. A job waiting on a client document since before the last public holiday. A renewal that needed a conversation in June…
Practical AI in Business Operations: the series
Most of the AI conversation in Australian business is about the big swing: the customer-facing assistant, the strategy deck, the platform decision that takes a year to unwind if it goes wrong. This series is about the…
#business-automation#back-office#workflow-automation#ai-adoption#operations
Reconciling timesheets, leave and payroll automatically
Most Australian businesses under a few hundred staff run payroll across at least three systems that never talk properly: a form or email where leave gets requested, a timesheet system where hours get captured, and an…