Software, AI and IT insights
Writing from PicNet's engineers on AI, software, cloud and the systems Australian organisations run on.
Giving AI safe access to your systems: from chatbots to agents
When a chatbot answers questions from your policy documents and gets one wrong, the harm ends at a bad answer. An agent that can update your CRM, raise a purchase order or email a customer can make mistakes inside your…
#ai-agents#model-context-protocol#integration-architecture#ai-governance#least-privilege
From runbooks to agents: automating ops toil without automating outages
Most IT teams keep a folder of runbooks that someone works through by hand: purge stale records, rotate logs, fix the config value that keeps drifting, restart the service that leaks memory. Nobody enjoys this work, and…
#runbook-automation#ai-agents#operations#least-privilege#change-management
Matter intake, conflict checks and entity resolution
New enquiries reach a law firm as emails, web forms and phone notes typed up by reception. Before anyone opens a matter, someone has to work out who every party is and whether the firm has acted for or against any of…
#matter-intake#conflict-checks#entity-resolution#practice-management#llm
Entity resolution at scale: deterministic first, LLM for the tail
Most organisations we work with hold the same customer three or four times. The CRM has one copy under a trading name. The finance system has another under the registered company name, and a third came in from a web…
#entity-resolution#record-linkage#llm#data-quality#master-data
Cloud cost control as code: automated spend reports, stale resources and off-hours shutdowns
Most cloud bills grow slowly. A test VM runs through a long weekend, or a disk outlives the server it was attached to, and nobody notices until the invoice arrives. The fast blowouts are rarer and much worse. In…
A research assistant grounded in your own precedents and knowledge
A senior associate wants to know how the firm usually drafts a limitation of liability clause for a software supply agreement. The answer is in the firm somewhere, either in the precedent bank or in a file note a…
#retrieval-augmented-generation#legal-technology#knowledge-management#access-control#law-firms