All articles/Author
David Booth
Buying IT Services: the series
PicNet has sold IT services to Australian organisations since 2001. Over that time we've provided managed support, cloud hosting, custom software, integrations and, more recently, production AI systems. Twenty-five…
#it-procurement#managed-services#vendor-selection#it-outsourcing#it-strategy
Choosing a managed IT support provider in Sydney: what to check before you sign
Put three managed IT support proposals side by side and they tend to read the same. Each promises a help desk, proactive monitoring and a named account manager. Most are priced per user per month, so the totals end up…
#managed-it-support#it-support-sydney#service-level-agreements#it-procurement#vendor-selection
Doing more with less: where AI genuinely helps a small NFP team
In most of the not-for-profits we support, one or two people handle IT, comms and data, often on top of another job. When AI comes up in those organisations, the board has usually read something about it, and nobody has…
Practical AI for Not-for-Profits: the series
Most not-for-profits we work with are about as curious about AI as they are wary of it. They've seen the demos. They've also read about chatbots giving wrong answers and staff pasting confidential documents into free…
#not-for-profit#ai-adoption#data-privacy#governance#community-organisations
From runbooks to agents: automating ops toil without automating outages
Most IT teams keep a folder of runbooks that someone works through by hand: purge stale records, rotate logs, fix the config value that keeps drifting, restart the service that leaks memory. Nobody enjoys this work, and…
#runbook-automation#ai-agents#operations#least-privilege#change-management
Cloud cost control as code: automated spend reports, stale resources and off-hours shutdowns
Most cloud bills grow slowly. A test VM runs through a long weekend, or a disk outlives the server it was attached to, and nobody notices until the invoice arrives. The fast blowouts are rarer and much worse. In…