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Managed Services
Buying IT Services: the series
PicNet has sold IT services to Australian organisations since 2001. Over that time we've provided managed support, cloud hosting, custom software, integrations and, more recently, production AI systems. Twenty-five…
#it-procurement#managed-services#vendor-selection#it-outsourcing#it-strategy
One small team, 100+ automated checks: anatomy of an AI-assisted monitoring platform
A backup job that has not run for eleven days will not send you an email. Neither will a TLS certificate with nineteen days left on it. The failures that cost our clients money are almost never the loud ones; they are…