Software, AI and IT insights
Writing from PicNet's engineers on AI, software, cloud and the systems Australian organisations run on.
Doing more with less: where AI genuinely helps a small NFP team
In most of the not-for-profits we support, one or two people handle IT, comms and data, often on top of another job. When AI comes up in those organisations, the board has usually read something about it, and nobody has…
Practical AI for Not-for-Profits: the series
Most not-for-profits we work with are about as curious about AI as they are wary of it. They've seen the demos. They've also read about chatbots giving wrong answers and staff pasting confidential documents into free…
#not-for-profit#ai-adoption#data-privacy#governance#community-organisations
Time capture and billing narratives: AI for the billable hour
Most fee earners rebuild at least part of their week from memory. A phone call runs long between two meetings, or a contract mark-up gets read on the train. By Friday the time sheet is pieced together from the calendar…
#time-recording#billing-narratives#practice-management#legal-tech#human-in-the-loop
Giving AI safe access to your systems: from chatbots to agents
When a chatbot answers questions from your policy documents and gets one wrong, the harm ends at a bad answer. An agent that can update your CRM, raise a purchase order or email a customer can make mistakes inside your…
#ai-agents#model-context-protocol#integration-architecture#ai-governance#least-privilege
From runbooks to agents: automating ops toil without automating outages
Most IT teams keep a folder of runbooks that someone works through by hand: purge stale records, rotate logs, fix the config value that keeps drifting, restart the service that leaks memory. Nobody enjoys this work, and…
#runbook-automation#ai-agents#operations#least-privilege#change-management
Matter intake, conflict checks and entity resolution
New enquiries reach a law firm as emails, web forms and phone notes typed up by reception. Before anyone opens a matter, someone has to work out who every party is and whether the firm has acted for or against any of…
#matter-intake#conflict-checks#entity-resolution#practice-management#llm