Management It-consulting
November 5, 2009
IT Disaster Recovery Plans may be dead
PicNet Users Group - 22nd October 2009 Topic: Disaster Recovery The PicNet Users Group meets quarterly, bringing together CIOs and senior IT managers of large Australian companies to informally discuss impo ...
November 24, 2009
Off shoring - Why bother?
Looking a bit further than the "rate" provided by off shoring services, you find a very deep pool of other issues that need to be considered before off shoring… and then you wonder, why bother? Unless your project is huge and demands enough ...
January 11, 2010
Generate Revenue and Forget About Offshoring
Taking on this great opportunity for CIOs, Rodney Gedda [http://www.computerworld.com.au/authors/1626109420/rodney-gedda/articles] wrote on 9th December 2009: ...
January 27, 2010
Mouse Eye Tracking - How to get real value from your website
We are releasing on a limited fashion (during February) our new product the PicNet Mouse Eye Tracking service. The PicNet's Mouse Eye Tracking service provides a sophisticated, effective (and free) IT solution that maximises the investment ...
March 29, 2010
How to create a customer service culture
Here are some basic tips of DOs and DON'Ts on how to create a customer service culture within your organization, in particular I highlight behaviour that needs to be exhibited to achieve superior service and also what management can do to entrench ...
April 20, 2010
Four Corners' "Chinese Whispers" - Wake up Australia
On June 24th 2009 I wrote the blog "Please keep sending IT work off shore…. I need a new car! [https://picnet.com.au/blogs/Marco/post/2009/06/24/Please-keep-sending-IT-work-off-shore-I-need-a-new-car!.aspx]" Part of it highlight ...