Marco Tapia
October 2, 2012
IT Service Desk Models
What is the difference between a call centre, a help desk and an IT service desk (ITSD)? With over 10 years experience in IT, we break down what an IT service desk is, the pros and cons of various ITSD models and the types of organisations they're su ...
July 2, 2012
A fantastic shift is occurring in IT Management
For a while, there had been predictions of the death of the internal IT department. Wrong! There had also been predictions about the death of the IT Manager and CIO. Wrong! What is just occurring, in my view, is a fantastic shift, a shift from being ...
May 14, 2012
Productivity isn't everything, but in the long run it's nearly everything
Productivity is the efficiency with which an economy (or a company or a business unit) transforms inputs into outputs. At a high level, improved production efficiency can generate higher real incomes and lead to long term improvements in the living s ...
in productivity
January 23, 2012
Increase Productivity - The main reason to invest in new technology
A new survey by the Australian Industry Group and Deloitte has found that "by far and away the most common reason for business investing in new technologies over the past three years has been to increase productivity levels" . As can be seen in the t ...
January 13, 2012
Productivity will come down to technology and innovation in the long term
Productivity isn't everything, but in the long run it's nearly everything Nobel Prize-winning economist Paul Krugman. John Edwards, the Reserve Bank of Australia board member said in a paper published by the RBA, that economic reforms would enhance p ...
October 27, 2011
Gartner: the Top 10 Strategic Technology Trends for 2012
From: www.cio.com, Michael Cooney, Network World October 18, 2011 ORLANDO - The technology that makes up many of the systems in the IT world today is at a critical juncture and in the next five years everything from mobile devices and applications to ...