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Management IT Consulting
Four Corners' "Chinese Whispers" - Wake up Australia
On June 24th 2009 I wrote the blog "Please keep sending IT work off shore…. I need a new car!" Part of it highlighted the risk to National Security of not having sufficient and qualified IT skills in the future. From…
How to create a customer service culture
Here are some basic tips of DOs and DON'Ts on how to create a customer service culture within your organization, in particular I highlight behaviour that needs to be exhibited to achieve superior service and also what…
Mouse Eye Tracking - How to get real value from your website
We are releasing on a limited fashion (during February) our new product the PicNet Mouse Eye Tracking service. The PicNet's Mouse Eye Tracking service provides a sophisticated, effective (and free) IT solution that…
Generate Revenue and Forget About Offshoring
Taking on this great opportunity for CIOs, Rodney Gedda wrote on 9th December 2009: Generate Revenue and Forget About Offshoring, Advises ex-CIO. Marco Tapia PicNet - Information Technology Services IT Mangement and…
Off shoring - Why bother?
Looking a bit further than the "rate" provided by off shoring services, you find a very deep pool of other issues that need to be considered before off shoring… and then you wonder, why bother? Unless your project is…
IT Disaster Recovery Plans may be dead
PicNet Users Group - 22nd October 2009 Topic: Disaster Recovery The PicNet Users Group meets quarterly, bringing together CIOs and senior IT managers of large Australian companies to informally discuss important…