All articles/Author
Marco Tapia
R&D where do we fit? Not very well....
In a recent speech before the members of the National Academy of Sciences, U.S. President Barack Obama said the United States should invest 3 percent or more of its annual gross domestic product (GDP) in basic and…
The future of IT departments...
Is the influence of the IT department waxing or waning in today's organisations? Lou Hablas (director of IT for RZIM): "Cloud computing will undoubtedly reduce the need for staff at the organisational level, but likely…
Shrewd search engines know what you want
PicNet's Mouse Eye Tracking uses these concepts and technologies to provide visualization of users activity on your web site. You can use the output of it to redesign or adjust your website. 09 July 2010 by Colin Barras…
Wasting your time managing staff rather than delivering the required IT services?
It is a well known fact that Information Technology professionals - AKA Computer people (mainly IT Support and Developers) are professionals with superior skills developed over time with keen intentions of keeping them…
Four Corners' "Chinese Whispers" - Wake up Australia
On June 24th 2009 I wrote the blog "Please keep sending IT work off shore…. I need a new car!" Part of it highlighted the risk to National Security of not having sufficient and qualified IT skills in the future. From…
How to create a customer service culture
Here are some basic tips of DOs and DON'Ts on how to create a customer service culture within your organization, in particular I highlight behaviour that needs to be exhibited to achieve superior service and also what…