Marco Tapia
May 5, 2010
Wasting your time managing staff rather than delivering the required IT services?
It is a well known fact that Information Technology professionals - AKA Computer people (mainly IT Support and Developers) are professionals with superior skills developed over time with keen intentions of keeping them up-to-date. Unlike many other f ...
April 20, 2010
Four Corners' "Chinese Whispers" - Wake up Australia
On June 24th 2009 I wrote the blog "Please keep sending IT work off shore…. I need a new car!" Part of it highlighted the risk to National Security of not having sufficient and qualified IT skills in the future. From last night's ABC TV Four Corners ...
March 29, 2010
How to create a customer service culture
Here are some basic tips of DOs and DON'Ts on how to create a customer service culture within your organization, in particular I highlight behaviour that needs to be exhibited to achieve superior service and also what management can do to entrench th ...
January 27, 2010
Mouse Eye Tracking - How to get real value from your website
We are releasing on a limited fashion (during February) our new product the PicNet Mouse Eye Tracking service. The PicNet's Mouse Eye Tracking service provides a sophisticated, effective (and free) IT solution that maximises the investment in your we ...
January 11, 2010
Generate Revenue and Forget About Offshoring
Taking on this great opportunity for CIOs, Rodney Gedda wrote on 9th December 2009: Generate Revenue and Forget About Offshoring, Advises ex-CIO. Marco Tapia PicNet - Information Technology Services IT Mangement and Support Services Software Developm ...
November 24, 2009
Off shoring - Why bother?
Looking a bit further than the "rate" provided by off shoring services, you find a very deep pool of other issues that need to be considered before off shoring… and then you wonder, why bother? Unless your project is huge and demands enough resources ...