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IT Management
Technologies and skills that can enhance or diminish productivity
Productivity is doing more with less or doing the same faster and/or cheaper. So, the removal of inefficiency means increase of productivity. Implementing new business systems, using some new technology effectively,…
IT Service Desk Models
What is the difference between a call centre, a help desk and an IT service desk (ITSD)? With over 10 years experience in IT, we break down what an IT service desk is, the pros and cons of various ITSD models and the…
A fantastic shift is occurring in IT Management
For a while, there had been predictions of the death of the internal IT department. Wrong! There had also been predictions about the death of the IT Manager and CIO. Wrong! What is just occurring, in my view, is a…
Do you wonder how to complete an IT project on time?
Have you ever wonder about the feeling of completing an IT project on time? Believe it or not, there are a good number of examples where IT projects have been completed on time, on budget and as per agreed…
IT Managed Services - when and why?
IT Managed and Support Services - is the practice of transferring day-to-day related IT management responsibility as a strategic method for improved operations and focus on core business. Typically, the customer remains…
Top 10 Technologies replacing the need for extra labour - Jobless recovery
A lot has been said about the economic recovery after the GFC. They ("the experts") talk about a jobless recovery, i.e. a recovery without extra people or a recovery that may delay for a while the employment of people…