It Management
October 2, 2012
IT Service Desk Models
What is the difference between a call centre, a help desk and an IT service desk (ITSD)? With over 10 years experience in IT, we break down what an IT service desk is, the pros and cons of various ITSD models and the types of organisations ...
January 22, 2013
Technologies and skills that can enhance or diminish productivity
Productivity is doing more with less or doing the same faster and/or cheaper. So, the removal of inefficiency means increase of productivity. Implementing new business systems, using some new technology effectively, improving technology related sk ...
February 14, 2013
Offshoring is finally dead !
Offshoring is finally dead. ! Well, according to Gartner (Predict 2013) and my own experience by talking to business people returning from a bad offshoring experience; there are strong indications that offshoring is struggl ...
July 22, 2014
Project Management for a Wifi rollout
[/images/Terry-White-Logo5-150x150.jpg]https://picnet.com.au/blogs/marco/files/2014/07/Terry-White-Logo5.jpg Successfully managing a project requires a finely tuned balance of techn ...
December 5, 2014
From a Business Analyst to a Big Analyst
[/images/bigstock-Creative-concept-of-the-human-43134058_1-150x150.jpg]https://picnet.com.au/blogs/marco/files/2014/12/bigstock-Creative-concept-of-the-human-43134058_1.jpgThe world of traditional ...
October 8, 2015
The rise of the chief information officer - A fantastic shift is occurring in IT Management
The rise of the chief information officer In July 2012 (3 years ago) I wrote the article below about the "fantastic shift occurring in IT Management. I reckon I was right on the mark! I just read a new and similar ar ...