Michael Bonnice

IT Support & Managed Services Manager

Michael joined PicNet in 2013 after a number of years running an IT for SME consultancy practice. With 14 years industry experience and a wealth of SME knowledge Michael knows what Australian SMEs need when it comes to their IT support company. At PicNet Michael manages a team of hand-picked engineers to help him service and support PicNet’s portfolio of SME customers.

With a focus on providing first class customer service to his customers Michael has built a reputation with PicNet clients and personal contacts from the legal, accounting, marketing and recruitment fields.
His attention to detail coupled with speedy response times and extensive technical knowledge makes him a valuable asset to PicNet. Michael is well known as someone who likes to ‘go the extra mile’ and takes great satisfaction in building strong client relationships.
PicNet’s growth in the SME sector in recent years is testament to Michael’s dedication to his customers.

His multi-platform technical skills and capabilities cover areas such as Microsoft Server, Exchange, Redhat, UNIX and he and his team are now experts in delivering Microsoft Office 365 solutions. In addition, Michael possesses extensive skills in the various flavours of Linux, legal and accounting document management systems and has a personal interest in messaging systems.

At PicNet he leads a team of engineers with a combined total of 44 years IT experience.

Michael specialises in:

  • Microsoft Server platforms
  • Enterprise messaging
  • Database infrastructure
  • Open source and UNIX technology

Recent Achievements

  • Managed and implemented the migration of a series of multi-terabyte mass mailing databases for a market research company who wanted to move their previously outsourced offshore systems to Sydney
  • Managed the smooth transition of a mid-size accounting firms hosted exchange environment to Microsoft’s Office365
  • Designed and built a multi-tenant, cloud hosted open source groupware system and migrated several customers onsite Exchange servers to cloud based messaging
  • Upgraded and up scaled a mid-sized law firms back-office IT with a $500,000 spend budget. This included exchange, AD, document management and accounting systems
  • Part of a small testing team responsible for a nationwide rollout of a point of sale system for a large Australian retailer. Was also solely responsible for the documentation and communication of upgrades and new releases to stores

Education and Qualifications

  • Diploma in Business Programming
  • IBM Certified Solutions Specialist
  • ISTQB Advanced Technical Test Analyst
  • Microsoft Certified Systems Engineer (MSCE)
  • CompTIA A+ Hardware and Software, Networking, Linux, Support
  • Certificate IV in networking

To find out more, read Michael's Blog.