# PicNet

> PicNet is an Australian-owned IT services company and managed service provider (MSP), established in 2001
> and based in Crows Nest, Sydney. Its Australian team delivers managed IT, cloud management, custom software,
> systems integration and AI consulting for Australian organisations.

## Company and contact

- PicNet Pty Ltd, ABN 96 096 382 982. Established in 2001.
- Based in Crows Nest, Sydney, serving Australian organisations with a local team.
- [About PicNet](https://picnet.com.au/about/)
- [Contact PicNet](https://picnet.com.au/#contact)
- Email: picnet@picnet.com.au. Phone: +61 2 8437 7900.

## Managed IT services

- [Managed IT service overview](https://picnet.com.au/business-it-support/): scope, governance, onboarding and client case studies.
- [MSP evaluation FAQs](https://picnet.com.au/business-it-support/faq/): customer fit, co-managed support, geographic coverage, pricing approach and response targets.
- Customer fit: small and mid-sized Australian organisations, not-for-profits, professional services firms and local offices of multinationals; full IT management or support alongside an internal team.
- Scope is agreed per client: help desk, Microsoft 365, Azure and AWS management, monitoring, patching, backup and disaster recovery, vendor coordination and virtual CIO advice.
- Delivery: Australian staff, remote support nationally from Sydney. No interstate offices; interstate onsite visits use scheduled travel and regional partners where required.
- Coverage: 24/7 infrastructure monitoring, after-hours on-call response for P1 critical incidents. Routine help desk and P2-P4 work are handled during business hours; final SLAs are agreed per client.
- Commercial model: a scoped quote, usually a monthly retainer with prepaid hours and additional time-and-materials work. Fixed monthly arrangements are also available.
- [Discuss managed IT requirements](https://picnet.com.au/business-it-support/#contact)

## Managed IT client evidence

- [Cruising Yacht Club of Australia](https://picnet.com.au/business-it-support/#0): IT service desk and infrastructure management since 2020, Azure management, remote support, monthly onsite visits and vCIO advice.
- [Indivior](https://picnet.com.au/business-it-support/#1): local onsite IT support alongside the multinational pharmaceutical company's global IT team.

## Software development client evidence

- [NSW Health](https://picnet.com.au/software-engineering/#0): performance reporting and clinician billing systems.
- [Ernst & Young](https://picnet.com.au/software-engineering/#2): benchmarking and survey platform supported since 2019.
- [Guide Dogs NSW/ACT](https://picnet.com.au/software-engineering/#4): software development and ongoing platform support.

## Services

- [AI Services](https://picnet.com.au/ai-services/): Production AI systems: LLM applications, RAG assistants, AI automation and monitoring
- [Software Engineering](https://picnet.com.au/software-engineering/): Custom software development by senior .NET and web engineering teams
- [Application Integration](https://picnet.com.au/application-integration-services/): Enterprise system integration and data plumbing
- [Centazio](https://picnet.com.au/centazio/): PicNet's open-source code-first data integration platform for .NET
- [Managed IT Services (MSP)](https://picnet.com.au/business-it-support/): Australian help desk, Microsoft 365, Azure, AWS, backup, monitoring and vCIO services from Sydney
- [Cloud Migration](https://picnet.com.au/services-cloud-migration/): Cloud migration consulting and delivery
- [IT Hardware and Software Licensing](https://picnet.com.au/services-it-hardware-and-software-licensing/): Enterprise hardware supply and software licensing with senior engineering support
- [Project Management](https://picnet.com.au/project-management/): IT project management and business analysis

## FAQs

- [About PicNet FAQ](https://picnet.com.au/faq/)
- [Software Development FAQ](https://picnet.com.au/software-engineering/faq/)
- [AI Consulting FAQ](https://picnet.com.au/ai-services/faq/)
- [Managed IT Support FAQ](https://picnet.com.au/business-it-support/faq/)
- [Cloud Migration FAQ](https://picnet.com.au/services-cloud-migration/faq/)
- [IT Hardware and Software Licensing FAQ](https://picnet.com.au/services-it-hardware-and-software-licensing/faq/)

## Authors

- [Guido Tapia](https://picnet.com.au/author/guido-tapia/): Director of Software Development and Machine Learning Services
- [David Booth](https://picnet.com.au/author/david-booth/): Director of Managed Cloud Services and IT Support
- [Marco Tapia](https://picnet.com.au/author/marco-tapia/): IT Consulting Services Senior Advisor

## Optional

- [Expanded site reference](https://picnet.com.au/llms-full.txt): all published FAQ answers and current article links, generated from the same content as the website.
- [Blog](https://picnet.com.au/blog/): technical articles from PicNet engineers.

### Recent articles

- [When AI must not act alone: human-in-the-loop patterns for security automation](https://picnet.com.au/blog/when-ai-must-not-act-alone-human-in-the-loop-patterns-for-security-automation/): Which security actions AI can run unattended, which need a human decision, and the dry-run rollouts, fault semantics and audit trails that make the split hold.
- [Ad spend guardrails: automated Google Ads reporting and anomaly alerts](https://picnet.com.au/blog/ad-spend-guardrails-automated-google-ads-reporting-and-anomaly-alerts/): A daily read-only Google Ads report with anomaly alerts on runaway spend and dead campaigns, plus an LLM summary owners read. Architecture, costs and limits.
- [A morning digest your team actually reads: AI-summarised news, spend and system health](https://picnet.com.au/blog/a-morning-digest-your-team-actually-reads-ai-summarised-news-spend-and-system-health/): How to build a daily digest email teams actually read: LLM-summarised industry news, yesterday's cloud and ad spend, and whatever monitoring flagged overnight.
- [Cloud posture on autopilot: continuously auditing AWS, Azure and Microsoft 365](https://picnet.com.au/blog/cloud-posture-on-autopilot-continuously-auditing-aws-azure-and-microsoft-365/): How we run continuous posture checks across AWS, Azure and Microsoft 365: baseline snapshots, drift alerts, AI-written change summaries, and the limits of the approach.
- [Tracking search rankings and AI Overviews without an agency](https://picnet.com.au/blog/tracking-search-rankings-and-ai-overviews-without-an-agency/): How to build a scheduled SERP and AI Overview tracker for your own site: schema, costs per query, rate limits, weekly trend reading, and what an agency still adds.
- [Document hygiene at scale: finding stale, duplicated and over-shared files](https://picnet.com.au/blog/document-hygiene-at-scale-finding-stale-duplicated-and-over-shared-files/): How we run scheduled AI-assisted audits over SharePoint and OneDrive to find stale folders, over-shared links and data that should have been deleted.
- [Supply-chain attacks: package cooldowns and policy checks for npm, PyPI and NuGet](https://picnet.com.au/blog/supply-chain-attacks-package-cooldowns-and-policy-checks-for-npm-pypi-and-nuget/): Two controls we run across every repository: a package age cooldown and continuous policy checks on lockfiles, install scripts and floating versions.
- [An AI blog pipeline with a human editor: how this post was made](https://picnet.com.au/blog/an-ai-blog-pipeline-with-a-human-editor-how-this-post-was-made/): How PicNet's blog pipeline works: a JSON topic backlog, automated weekly research, a drafted post on a review branch, and a human editor who merges.
- [The robot that chases people: automated reminders, stale quotes and follow-ups](https://picnet.com.au/blog/the-robot-that-chases-people-automated-reminders-stale-quotes-and-follow-ups/): How to build reminder, stale-quote and follow-up automation that people actually trust: due-date semantics, escalation, snooze, and AI-drafted chase messages.
- [Cutting vulnerability noise: using AI and public data to demote CVEs that don't matter](https://picnet.com.au/blog/cutting-vulnerability-noise-using-ai-and-public-data-to-demote-cves-that-don-t-matter/): Most CVEs in a scan report have no fix available. How we use OSV.dev data and a small AI step to demote them safely, and fail noisy when the enrichment breaks.