IT Support and Risk Shield Blogs

Using Trello to manage tasks and issues in Software Projects

We use Trello in our software projects to help us better manage tasks and issues as well as to increase efficiency through better collaboration between the developers, BA, QA/testers and Project Managers. I’m going to share my experience with using Trello and what I found to work and not work. What is Trello? For those not […] Read more

Mar, 28, 2018



Cloud is changing the IT Professional’s Skills

  The shift from “traditional” IT to cloud IT is well and truly underway. Many public, private organisations and government agencies are moving a part or all of their IT systems into the cloud. The move to the cloud has resulted in a big change in the types of skills required by IT Professionals in […] Read more

Oct, 24, 2016



Some Tips for a smooth IT Transition into a new office

Having being involved in several office moves and projects to setup IT services in the new office, I have seen some moves that have gone fairly smoothly and some moves that have been very challenging. In this blog entry I will share some of my tips for any Project Manager and/or IT Manager who need […] Read more


How Cloud Computing can save time and money in the Construction Industry

With the ending of the mining boom, Building and Construction is one of the few industries in Australia that continue to do well, however with declining productivity and the recent slowdown in new housing projects the pressure is on for construction companies to better utilise their existing workforce and “do more with less” when it […] Read more

Predictive Analytics, a solution to knowing your Marketing ROI

There is an old adage in marketing that goes “Half the money that I spend in advertising is wasted; the trouble is, I don’t know which half”. This has often been attributed to department store magnate and father of modern advertising John Wanamaker. William Lever of Unilever fame also said something very similar. These two […] Read more

When WANs “half fail”

Have your Internet or WAN links ever performed below the advertised specifications, but because of a lack of evidence and/or performance statistics, you were unable to prove it? Well, we recently faced such an issue and I would like to share with you how the issue was eventually resolved and what we learnt along the […] Read more


A Layman’s Guide to Cloud Computing

The idea of cloud computing is not a new one. The concept has come and gone through various guises over the years. Consequently “the cloud” can mean many things to many people and this is why it can get very confusing to even seasoned IT professionals. If you take the broadest interpretation, “the cloud” simply […] Read more


Wireless Network Rollout for Retail Premises

In the past 9 months we have been involved in a project to roll out Wireless network infrastructure to a large retail chain. I thought I would share some of the technical aspects of the project to help anyone that may be contemplating doing something similar. We were approached by our customer to select a […] Read more


IBM Smart Cloud Enterprise

It has been over a year since IBM launched its public cloud Infrastructure as a Service (IaaS) – Smart Cloud Enterprise (SCE) and over three months since PicNet moved its external facing applications to SCE. From this, I would like to share with you some of my thoughts on the experience. The Service IBM SCE is an […] Read more

Jul, 03, 2012



Windows 8 Preview

With the upcoming release of the Windows 8 “release preview” in June and the full release of Windows 8 rumoured to be set for October, I thought now would be a good time to have a look at the next iteration of Microsoft’s flagship and see what the fuss is all about. It has been […] Read more

May, 14, 2012



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