Software, AI and IT insights
Writing from PicNet's engineers on AI, software, cloud and the systems Australian organisations run on.
How to create a customer service culture
Here are some basic tips of DOs and DON'Ts on how to create a customer service culture within your organization, in particular I highlight behaviour that needs to be exhibited to achieve superior service and also what…
Google Explorercanvas (excanvas) for IE. Silverlight vs VML
Many people do not realise that excanvas has a silverlight implementation. This implementation is apparently less stable (I have had very few issues with it) but much much faster. The only real draw back as I see it is…
Automatic Google Page Position Report
Overview The position of your website in the Google organic search is quickly becomming one of the most critical marketting measures. This page/script will allow you to automate this process. How To - You will get a…
How to prevent 'Stop running this script' message in browsers
Avoiding the 'Script taking too long' (all browsers have some form or another of this) message in browsers is relatively simple. You just have to make sure the browser knows you have not created an endless loop or…
Organisational Resilience in Business Continuity
Following my previous blog post on Business Continuity, I would like to continue today on the same theme, but this time moving to the concept of resilience. Resilience in the context of Business Continuity can be…
in It Support
The Business is Essential to Business Continuity Planning
The topic of the last PicNet User Group meeting was on Business Continuity and Resilience. The discussion in this meeting revolved around the importance of business involvement and eventual business ownership in a…
in It Support