Business IT Support

Our Services:

With our extensive track record of helping businesses succeed,
we provide IT support you can rely on

Your IT Issues

Your staff deserve responsive, high quality IT support when they most need it. We recognise this and strive to deliver world class IT support to our customer base on a daily basis. We QA our support procedures, checklists and customer engagement techniques on a regular basis to ensure we always delivering the best quality support we can.

PicNet’s IT Support services are trusted by hundreds of Australian businesses. We possess the manpower to provide speedy response times and support that’s tailored to by local, experienced engineers.

From remote support to getting engineers on-site as often or as little as you need, our engineers are local, personable and highly skilled. They’re also backed by in house team of service desk personnel ensuring you always have someone at the other end of the phone when you need them.

We provide our customers with a dedicated account manager who will make it thier mission to ensure PicNet’s IT Support service is always meeting your expectations.

Our Promise

5 Star Reviews

5 star
client rating

Satisfied Customers

100s of
happy clients

Custom SLAs

15 minute response time
support level agreement

We can provide the following solutions

IT Service Desk

Standalone IT support, service desk, pro-active infrastructure maintenance, scheduled and ad-hoc onsite visits

IT Staff Augmentation

Add-on expertise to your
existing IT team

Office Relocations

Office relocations

IT Security

Consultancy – From IT security to infrastructure
and capacity planning to disaster recovery

Cloud Solutions

Cloud migration

Software development

Software development

Contact us today and one of our senior managers will be in touch to discuss your requirements and explain how PicNet can help.