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Technology is shifting at an accelerated rate. Cloud, digital transformation, agile, disruptive tech and cyber security all acting as core functions of your IT infrastructure. It can often seem impossible to find the time to resolve ongoing IT issues and, in the long run, the associated slowdown will inevitably cause detrimental effects to your productivity and your bottom line.
Firms with IT central to their operations can’t afford to fall behind when it comes to ensuring the backbone of your business is always running smoothly. This where PicNet can help.
Your staff deserve responsive, high quality IT support when they most need it. We recognise this and strive to deliver world class IT support to our customer base on a daily basis. We QA our support procedures, checklists and customer engagement techniques on a regular basis to ensure we always delivering the best quality support we can.
PicNet’s IT Support services are trusted by hundreds of Australian businesses. We possess the manpower to provide speedy response times and support that’s tailored to by local, experienced engineers.
From remote support to getting engineers on-site as often or as little as you need, our engineers are local, personable and highly skilled. They’re also backed by in house team of service desk personnel ensuring you always have someone at the other end of the phone when you need them.
We provide our customers with a dedicated account manager who will make it thier mission to ensure PicNet’s IT Support service is always meeting your expectations.
15 minute response time
support level agreement
Standalone IT support, service desk, pro-active infrastructure maintenance, scheduled and ad-hoc onsite visits
Add-on expertise to your
existing IT team
Consultancy – From IT security to infrastructure
and capacity planning to disaster recovery
Our team of IT experts are standing by and
eager to help you find the right solution
Contact us today and one of our senior managers will be in touch to discuss your requirements and explain how PicNet can help.